When choosing a Virtual Office plan or Office Workspace, keep in mind that Regus shows the prices based on a 24-month contract. Sandra Melody’s claim that she is unable to locate my account is not true. That’s no big deal, makes sense.So last week I logged in to cancel my membership. This is a lawsuit waiting to happen and some people are going to lose their job and deal with legal trouble. I moved out on September 30, 2020, and I am still fighting this. I was contacted later on the same day as my original post with the same song and dance everyone else is getting. Complaints & Reviews. There was no price gouging or fraud since you were informed about these prices. This is on top of the fact that I currently have the most expensive package with regus. Finally, their smartphone app and MyRegus website no longer have a functional call divert option. I now have my lawyer involved with every single email and text indicating to me directly that I was overcharged and will be refunded. Yesterday, I called in the afternoon. If you decide to use an office space from Regus, You can expect the following amenities: All utilities, cleaning, maintenance, and security costs are included. By the way, they nickel and dime you on the way out of your agreement.I'm sorry to be ending my involvement with them this way. They are constantly dropping payment methods that have been set up. Clients can easily use the space for however long they need. Alliance Virtual Offices is a small business solution that provides an office address, local or toll-free telephone number, live receptionist and meeting rooms in your company name. Share Report Copy. I wanted to share my experience that I had with Regus. I called my bank and they started a fraud investigation on this company. For example, if you choose a location in New York for your virtual office space, you will pay $216 per month with a two-year contract. You can also easily establish a business address for your company and start building your brand. If you want to shorten your contract length to a year or six months, you can expect to pay more per month. Hi Andy - We could identify your account. Regus UK have 93% one star reviews from 457 customers over the last 12 months. Due to COVID-19 office hours for Regus as well as staff was limited to a few days a week and 2 hours per day. The company has thousands of locations worldwide and an easy-to-use app that lets you book workspaces and meeting rooms with ease. To know more about the Small claims court case details that I sued Regus, please check out my case #: SC-467-19 which happened on 05/07/2019 in Middlesex county small claims court, NJ. Then I saw a $231.00 charge on my bank which is also illegal. Please do SOMETHING to improve your Customer Service.This review is regarding Customer Service only. No one from customer support will get back to me. Regus has a global network of business centers where you can choose from over 3000 business addresses. I was excited at first to sign up for a remote office space. The worst part is the hidden “restoration fee” that they charge. I signed up for a two-year contract for a monthly payment of $65.00. Please have someone contact me so we can get this settled. This plan includes the following benefits: The final plan Regus offers for Virtual Offices is the Virtual Office Plus plan. Please specify if it’s there in the terms and conditions.3) Where in the contract’s terms and conditions (Please specify the term) that entitles Regus to increase the monthly payment by 26% when my contract came for auto-renewal?Let’s say for argument purpose there is no price gouging or fraud involved in my case then Regus needs to answer the above questions. I was overcharged around $5000 that took 4 months to correct and my latest invoice is for my November rent that I paid 2 weeks ago. Many consumers feel that Regus is not entirely transparent regarding additional costs and fees, so they ended up paying more than they expected. These companies find they can save money simply by renting a Regus virtual office. A Fledgling Company As a new business, we needed an office space. Read complaint about Regus 445 Park Ave, New York, NY. It leases virtual offices to business owners who need things like a business address, a place to occasionally meet with clients, and a â¦ This company misrepresented themselves completely. This plan comes with many of the same benefits as the Virtual Office plan. Virtual Offices. DON"T DO IT! Of course, the chance of that happening is probably slim to none. It still shows as unpaid even though Regus received the money from my account and even sent a receipt. Last thing for now: the email address the kind person left is a dud. Regus is unfavorably reviewed across the Better Business Bureau (BBB), Trustpilot and Facebook. Our virtual offices are available in every major town and city worldwide, so you can represent your business professionally and maximise every opportunity. The persons claiming to listen and resolve problems from Regus in reply to reviews are all fake. Regus isnât just a virtual office space company, theyâre also an actual office space company. Slow to admit a mistake and even slower to send un-earned funds back. I wanted out of my contract early due to their incompetency........they won't me out! To this point, the experience with Regus has been a good one. I paid for a month contract (30 days) for $355. I had to hire a lawyer. Hell no. Just stay away. They put additional, hidden charges on the monthly bill, that require actively opting out. Can't use something when cases are rising! And, in the middle of that conversation, the call disconnected again. While you can use the communal kitchen, things like tea and coffee will cost you extra. 22 reviews of Regus California 425 Market Street Center "Need an office? They refused to cancel and told me that I have a contract with them till Oct 31st, 2020. The basic two are a professional address for mail handling and telephone answering service, available separately or â¦ The website is not user friendly and impossible to navigate in paying invoices. But based on my complain, they issued the credit note. There is no Sandra Melody in Regus. I wanted to share my experience that I had with Regus. Also, there is a clause in the Regus contract “Agreement to Arbitrate: Class action Waiver” which protects Regus against a class-action lawsuit from the fraud they are committing.I would recommend my fellow business owners to stay away from this company Regus.Update on 11/11/2020: I sent an email to Sandra Melody with my business contract that I signed with Regus in 2016 and the invoices I received from Regus and the payments I had paid. After waiting an hour, the call was answered, and then disconnected. During the time if dispute, they took their fraudulent “restoration fee” out of my deposit, and have decided they are finished with this account. And if you read the message, try to actually comprehend what the issue is rather than blowing it off. Having complained about this matter with the center team for months, I was basically told "too bad, so sad" by an indifferent staff.Trying to contact anyone with their customer service is near impossible. Regus is the largest provider in the world of "flexible office space." Their immediate presumption was that I was wrong and they'd just dismiss me. How about just a conference room or a lounge? contract loopholes) to separate you from your money. And, of course, there has been no response. accuracy of the information on this page. Working in the Regus offices are so much fun but it is not always the best environment; some offices, the staff is very friendly and willing to help you and in others, they are not. Small businesses and firms like mine rely heavily on such a service to function both in and out of the office. Then they overcharge and you literally cannot get it back unless you speak with someone. Choose your new virtual â¦ For a few months? I wanted to share my experience that I had with Regus. The billing errors seem to be intentional, hoping the customers get frustrated and give up. Our virtual offices are available in every major town and city worldwide, so you can represent your business professionally and maximize every opportunity. However I saw a 3rd $355 payment on my bank statement which is illegal. In my opinion Regus has collection practices which are unfriendly to consumers particularly small business. These guys are trying to get every dollar out of their customers and are doing them unfairly. Phone number: 917-322-2100. I’ve now been on hold for 45 minutes waiting for anyone at the company to pick up the phone. Too hard, apparently. Do yourself a favor, and find another solution. Something flexible, but affordable. Regus â Virtual office service. However, we recommend thoroughly going over your contract before signing. Don’t lie to customers. They will waste your time as they make all kinds if excuses for not refunding the hidden charges to your account. Regus mobile app helps you to find the best Office Spaces, Co-working and Virtual Offices across 120 countries. Did they offer any sort of discount for no service? Thank you, Kirsten Rogers, Only the latest review will count in the company's TrustScore. RUN AWAY. The Customer Service rep told me that this looks like an IT issue and they would have to log a ticket. This is an excellent option for those who are looking to establish their business and expand their presence into various cities or countries. The BBB gives it an F rating for failing to respond to four complaints filed by Regus customers. For example, I was paying $59 a month â¦ Don't waste you money on this company - I promise you, you will regret it! Definitely a waste of money but according to your sales rep “regus will gladly take my $$$”...I need to know if Regus plans on charging any more additional fees? I understand the 30 day advanced notice policy, but to not get any replies or follow-ups to my repeated requests to cancel my membership is beyond frustrating. The response time in addressing issues including contract promises, overcharged invoices, and reaching a competent person over the phone is unprofessional and frustrating. I submitted a claim to the BBB, and haven’t heard back, but I would NEVER recommend this company. I emailed Regus and complained about two wrong charges for my office â¦ I also reported Regus to NJ consumer affairs for involvement in price gouging.Update on 11/16/2019: Thanks for acknowledging that you are able to identify my account. Download the app and book your Workspace from anywhere. The only way you get a response from anyone with Regus is to threaten to report them for their questionable business practices or to post negative reviews on sites like Yelp or Trustpilot. This company is an absolute nightmare! The first tier is Professional Address. Thank you for your patience as I will not be reserving any more office space for the month of November even though I already paid for 10 days. Regus â¦ I paid that amount yesterday on October 31st. I finally had enough of their crap and reported them to the state attorney general's office for what can only be seen as deceptive business practices. we make sure weâre getting it right. This is best suited for those who plan on using a private office to meet clients and hold interviews. 2nd update:"Sandra Melody'"You did not even bother to read my updated question below.By the way, earlier this week, I already requested on the portal that someone needs to call me back asap. Regus USA should be investigated for fraud. Start checking the messages customers send you. 1201 Peachtree St NE Ste 200. Thanks in advance! Regus â¦ Regus Virtual Offices Reviews About Regus Virtual Offices Growing companies expanding into other states as well as other countries often find that setting up offices at each new location is quite expensive. Only reserved 2 days in October and I was charged for November ($319). This was my first time dealing with this company and I should’ve read the reveled. My job is to manage the front office reception and to fulfill the clients requirement. And of course, they just charged me $244 for November. Any phone numbers I have found online either ring continuously or disconnect me. Also, they seem to have a problem with temperature control (being too hot or too cold) and their kitchens need improvement. Build your presence fast, anywhere in the world. Second review in 2 weeks: I received a response from customer service head on this site who said they would try to resolve my outrageous billing issues and I responded with a direct email. If an increase of 26% is not price gouging, then I don’t know what would constitute price gouging. I can not recommend this company. If you only want a one-year contract it will cost $229 per month, and if you want a six-month contract, you will pay $242 per month. In my opinion, increasing my monthly payment by 26% is price gouging. and connect confidently with companies that deserve their business. My rental space had what appeared to be a coffee capsule full of grounds spilled on the carpet and smudges on the walls, but they want to charge me $300 to put it back to the condition I found it.