This article will explain all about the top Knowledge Management tools in detail. Participate in appropriate training sessions and share lessons learned. Verdict: Knowledge and document sharing are easy. 5 points), Fluency in a second UN language, such as Spanish or French, is an advantage (max. It is a cloud-based tool. Please submit at least two writing and/or editing samples/links that demonstrate communications experience, in particular in supporting, preparing and reviewing publications, e-learning products, research and magazine articles, and other knowledge management products (max. It allows you to collaborate with the team members and create public and private wikis. – to ensure that self-service content is easy to understand and use for solve problems, Define and track metrics which indicate how effective knowledge management processes truly are (i.e. PHD and 4 years’ required experience, Minimum five (5) years of experience as a Knowledge Management Analyst and working with Knowledge Management Programs, Certified Knowledge Manager - CKM (Knowledge Management Institute), Manage the Knowledge Management professionals that reside in the Tampa, Florida office, Professional presence with the ability to build credibility and collaborate with business unit and corporate leadership alike, Strong leadership skills and presence; ability to proactively manage team/departmental needs, address fast-changing situations and manage change effectively, Demonstrated ability in building teams and managing colleagues across multiple remote locations, Work with business units to identify needs and work to continually align knowledge management efforts to their needs, Train new and existing users on how to use the Knowledge Management tools built within Salesforce, Keep application users informed about system functionality and enhancements, Creating and maintaining documentation on processes, policies, application configuration and help-related materials for users as database applications are developed, Salesforce Administrator Certification (ADM 201) required, Business Analyst and/or Managerial background, College degree or equivalent work/technical experience, Demonstrated ability to motivate and inspire teams, Exposure to a professional services environment a plus, Work with Flight Projects Directorate Management to set the direction of the program and areas of focus and to leverage unique opportunities for integrating knowledge management practices within the work of the Flight Projects Directorate, Integrate learning activities within the project life cycle and facilitate project and program compliance with agency directives relating to Knowledge Management, Review and comment on Agency directives relating to knowledge management and their potential impact on project-level activities, Support related GSFC efforts to identify “best practices” and to nurture communities of practice, Represent the Flight Projects Directorate within the Center-wide Lessons Learned initiatives, Partner with relevant organizations within GSFC to, Bachelor’s degree and eight years of relevant experience or twelve years of relevant experience in lieu of a degree, Directly manages the knowledge management staff including hiring, salary administration, addressing performance management problems and performance reviews, Leads and manages major projects with an overall accountability for project success. For example, in lunch and learn sessions. Keep track of the goals of the team members and provide opportunities for growth, Help top performers in enhancing their capabilities to increase their depth of service, Participate and bring points of view in leadership meetings and activities, Work with senior leaders in broader team wide change management or team development related proiects as applicable, Work directly with the business line leads on business and resource planning, recruiting strategy, process development and implementation, Professional with 8-10 years of experience in professional services environment; client service/account team experience a plus, Leadership experience with ability to manage large teams multiple projects, stakeholders and clients/account teams. Present recommendations to Sr. Knowledge happens everywhere. Prepare a thorough analysis of validity of correction, suggestion or ease of doing business idea. Inkling is a system for front-line employees. We encourage entry level candidates to apply as well, The candidate should possess in-depth understanding of global cost management practices (e.g. List Of The Best Knowledge Management Systems With Comparison: Knowledge management software is an application that is used to store, retrieve, and share the information. It has the facility to define roles and access. Zendesk provides an open, flexible and extensible platform for the knowledge base. LiveAgent is a great knowledge base software that gives you the option to create multiple stunning knowledge bases as a part of your self-service solution. Verdict: The price to value ratio is great. 30 points), Experience working within the UN system is an advantage (max. Multiple knowledge bases – It supports numerous projects or documentation websites so that you do not have to look anywhere else when your product list expands. You will be able to import the word document. managing multiple activities and priorities within tight timeframes and resource constraints while maximizing value for the client), Manage, hire and develop a talented team of subject matter & knowledge management experts, Build strategy around key knowledge management infrastructure, communication & documentation strategy for Marketing Science global organization, Work closely with Marketing Science cross-functional teams, Measurement Product, Global Sales Learning, & Global Marketing Teams to deliver educations plans to key audiences for Measurement/Auction, Drive training/education strategy for internal and external partners, including in person, video, self-learning, and external certification programs, Create ongoing test and learn programs for all education material, and drive impact through quality, standardization, and measurability of programs, Oversee all onboarding and ongoing training programs for Marketing Science globally, Collaborate within other leadership within Marketing Science and throughout our Global Marketing Solutions organization at Facebook, 12+ years in a quantitative research field, such as consulting, market research, or advanced Degree in Economics, Statistics, Computer Science, Machine Learning, Applied Mathematics, Operations Research, Engineering, or similar quantitative field (PhD), Understanding of survey research including sampling selection, weighting, non-response bias, Experienced leader who can build teams and programs, Experience in Advertising Measurement or Media buying, Experience in data manipulation and interpretation, Ability to communicate analysis and results to audiences, Develop strategies for managing information and content critical for client/mission success and improvement, Identify and exploit opportunities to capture and utilize resources that would help clients improve their business, scientific, and technical processes and become more efficient, Work with teams of other specialized individuals, including software developers, research scientists, and data scientists to develop effective knowledge management process and software solutions, Demonstrate capabilities working with clients and building long-lasting relationships, Participate in multiple, assigned research projects with minimal supervision and within time and budget constraints, Support and participate in requirements capture and development activities to document project needs, Support and participate in creating knowledge management designs that include knowledge capture, storage, transfer, and workflow automation capabilities, Perform and lead knowledge acquisition activities to capture client requirements and collect feedback on system designs and development, Analyze and present qualifications of knowledge management solutions to internal stakeholders (project teams and management) and to clients, Create progress reports and presentations, describing knowledge management solutions in a clear and effective manner, Assume a leadership and management role, when appropriate, for the stated job responsibilities, Support and actively contribute to business development efforts, Plan and carry out appropriate professional self-development activities, Experience managing projects and/or leading teams to design and develop knowledge management solutions, Expertise with RDF, OWL, other similar semantic technologies, Experience developing user interfaces, such as dashboards or visualizations, to convey important details about data captured and stored in a knowledge management solution, Define HR Compliance/Documentation Management KPIs for the combined HR Services team and drive actions to ensure achievement in partnership with the Global Nimbus Expert, Provide deputy support to the Global Process Lead, Serve as the connector between the GP&G team, the GSD&Q team, and the regional KMEs to execute the HRS documentation management strategy, Partner with the Global Process Lead, Global Compliance Lead, and Global Nimbus Expert to fully document and train organization on knowledge management strategy, Recognize opportunities for process optimization and best practice implementation, and propose appropriate measure to stakeholders, 3-4+ years of HR Services or compliance experience, preferably in an HR context, Prior experience specifically in the areas of operations, training, change management, Maintain both internal and external knowledge bases, driving the development of frontline support tools, while maintaining and improving content and the systems that serve it, Drive the development, management, maintenance and adoption of T-Mobile Community and external forums, Provide strategic leadership for integrating our content with other T-Mobile partners, Maintain relationships with our vendor partners who are responsible for our knowledge base and social support tools, Work closely with cross-functional partners to ensure the needs of customers and frontline associates are met, Optimization of communication delivery to the Customer Care channel, including leadership engagement and awareness, Lead, manage and grow an organization of top performers that create a strong bench of associates for future talent needs, Attract, develop and retain a diverse team of talented individuals by creating a Best Place to Perform & Grow work environment, Minimum of 5 years leadership/management experience (Preferably in Marketing, Communications or Customer Care), Demonstrated ability in developing optimal service results, Ability to quickly make sense of complex issues, respond effectively in ambiguous situations and ability to simplify complicated information, Ability to translate strategic priorities into operational reality; aligning communications, capabilities and success measurements, Ability to travel up to 30% (domestic) to visit Retail and Call Centers to meet with both direct and indirect teams, Developer/technical background helpful with a combination of strong writing skills, Creative with the ability to look at things differently and suggest alternatives and explore new possibilities, Highly customer focused; obsessed with the customer experience, Ability to influence and obtain buy-in across all levels; possesses executive maturity, Strong decision maker with appropriate risk taking, Ability to perform in an agile environment, Excellent oral and written communication skills, including the ability to effectively present information to senior management, Ability to strategically influence content creation, Ability to convey a clear course and sense of direction and understand the external/internal environment, Ability to deal with uncertainty and ambiguity, and lead in an environment with rapidly changing priorities, Navigate in a multi-disciplinary corporate structure, Analytical problem solver; applies multiple technical solutions to application operational problems, A solid relationship builder and cross-functional collaborator; works effectively up, down and across the organization, Experience in Portfolio Management, Project Management and Agile Software development (SAFe, Scrum etc.